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iFax

iFax

Overview

What is iFax?

HIPAA-compliant fax.With advanced encryption and strict adherence to HIPAA regulations, iFax ensures maximum security for sensitive information and documents, as a HIPAA-compliant fax provider for businesses.The vendor states iFax has earned the Seal of Compliance™ by implementing all necessary procedures…

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Recent Reviews

Quick, easy, done!

10 out of 10
February 09, 2024
It was quick easy and cheap. Very nice to have a service that actually works. I appreciated the simple checkout and interface. Tired of …
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iFax for small business

10 out of 10
January 24, 2024
Incentivized
iFax has been very helpful in eliminating wait times and gaps in communication with other providers and insurance companies to help ensure …
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TrustRadius Insights

iFax has become a go-to option for users who need to send government-related documents that cannot be sent digitally as PDFs. Users …
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Try it! You'll Love it!

10 out of 10
September 23, 2023
Incentivized
Excellent source for quick faxes. realible! I use iFax for a variety of business transactions and I haven't had a single problem. If you …
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iFax Delivers!

10 out of 10
September 01, 2023
Incentivized
It is nice to have iFax as many companies no longer have fax machines. I use it to receive signatures and forms from customers. It is very …
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Reviewer Pros & Cons

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Pricing

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What is iFax?

HIPAA-compliant fax. With advanced encryption and strict adherence to HIPAA regulations, iFax ensures maximum security for sensitive information and documents, as a HIPAA-compliant fax provider for businesses. The vendor…

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.ifaxapp.com/pricing/?utm_so…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

What is Nextiva vFAX?

Nextiva's vFAX enables users to send and receive secure, electronic faxes from anywhere on any device, to free users from fax machines.

What is HelloFax?

HelloFax from Dropbox company HelloSign is an online fax software solution. Incoming faxes go directly to the recipient's inbox and outgoing faxes are sent online, all from a computer.

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Product Details

What is iFax?

HIPAA-compliant fax.

With advanced encryption and strict adherence to HIPAA regulations, iFax ensures maximum security for sensitive information and documents, as a HIPAA-compliant fax provider for businesses.


The vendor states iFax has earned the Seal of Complianceâ„¢ by implementing all necessary procedures to comply with the Health Insurance Portability and Accountability Act (HIPAA). The Seal of Complianceâ„¢ is only awarded to companies that have effective HIPAA compliance programs in place. A HIPAA-compliant online fax service proactively prevents breaches, conducts regular security audits to minimize risks, and ensures that files and documents are sent in accordance with the security standard.


iFax Features

  • Supported: Email to Fax
  • Supported: HIPAA-Compliant Fax
  • Supported: Mobile Fax
  • Supported: Scan and Fax
  • Supported: Fax Documents
  • Supported: Toll-Free Fax Number
  • Supported: White Label Fax
  • Supported: Fax Automation
  • Supported: 24/7/365 Live Support

iFax Screenshots

Screenshot of the dashboard where users can send and receive fax through filling all the needed information and preferred time. This helps users to schedule a fax that needs to be sent in a preferred schedule/time.Screenshot of Professional Settings, where users can customize their profile's privacy, and the information to be shown in faxes.Screenshot of a customizable fax number depending on preferred location.Screenshot of the screen where users can:

Scan: Capture documents with the mobile scanner, included in apps.
Import: Connect to cloud storage platforms, import documents, and fax them securely.
Fax: Use the iFax website or mobile fax apps to fax from any device.
Store: Maintain an encrypted fax history in the cloud for optimal security and accessibility.Screenshot of New fax number creation (or use an existing number).
- Dedicated fax numbers are available to new users
- Transfer an existing business fax number to keep it so there is no need to update contacts and print-ads
- Porting an existing fax number takes 3-5 days
- A toll-free number can be generated, or a fax local numberScreenshot of iFax uses military-grade 256-bit AES end-to-end encryption, helping businesses to comply with HIPAA, GLBA, and other strict security guidelines. All faxes sent and received have complete audit trails, making iFax a fax solution for regulated industries like legal, finance, healthcare, insurance, and real estate.

iFax Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Mobile Web

Frequently Asked Questions

iFax starts at $0.

eFax Corporate, HelloFax, and Metrofax are common alternatives for iFax.

The most common users of iFax are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(158)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

iFax has become a go-to option for users who need to send government-related documents that cannot be sent digitally as PDFs. Users appreciate the convenience of using iFax on a case-by-case basis, without the burden of a monthly or annual fee. With iFax, users can easily fax paperwork directly from their laptops or printers, providing on-demand convenience. It is particularly praised for its flexibility and ease of use, making it an ideal solution in urgent situations where a quick and easy online fax service is needed. It has been highly beneficial for users who don't have access to a traditional fax machine, allowing them to send faxes quickly and effortlessly.

The versatility of iFax extends beyond sending faxes; it also allows users to receive faxes, making it a valuable tool for many different users. Despite some initial setup steps that may need to be repeated, the service is highly regarded for its simplicity and ease of use. Users often utilize iFax to send enrollment documents for insurance, appreciating the hassle-free process that includes the ability to create cover letters and send messages within minutes. Even though most users might not use the service every month, they value the availability of 5 free fax pages per month.

iFax bridges the gap between older technologies and modern tools, enabling users to send important and time-sensitive documents to organizations that still require hard copies. The cost-effectiveness of iFax is highly regarded by individuals and companies alike, as it provides a viable alternative to purchasing a fax machine and paying for a dedicated fax line, ultimately saving money on overnight shipping costs. This convenience is particularly valued by companies that no longer have physical fax machines but still need to receive signatures and forms from customers easily.

Overall, iFax is recommended by users who have occasional faxing needs due to its user-friendly interface and free option for a few faxes per month. It has proven reliable for various business transactions, ensuring that important documents reach their intended recipients without any issues. Small businesses, in particular, find iFax to be a valuable fax program that doesn't take up physical space while saving both money and time. The product is regarded as a real timesaver, providing easy access to faxing capabilities whenever needed.

Easy Sign-Up Process: Many users have found the sign-up process to be extremely easy, indicating a smooth and hassle-free experience when creating an account for the platform. They appreciated the convenience of a straightforward registration process that required minimal effort.

Intuitive Online Dashboard: The online dashboard for users' accounts has been widely praised for its intuitive design and ease of navigation. Reviewers have described it as user-friendly, with a pleasing visual layout that makes it easy to find and access different features. This intuitive interface enhances the overall user experience and allows users to effortlessly manage their faxing activities.

Simple Fax Sending Process: Several reviewers have mentioned that setting up the account to send the first fax was a simple and straightforward process. The platform provides clear instructions and guidance, making it easy for users to understand how to send their documents quickly. This streamlined approach saves time and eliminates any potential confusion or frustration during the fax sending process.

Slow and Chunky Keyboard Entry: Some users have expressed frustration with the slow and chunky keyboard entry in the app, stating that it hampers their text input speed and efficiency.

Limited Flexibility of Cover Sheet: Several reviewers have mentioned a desire for more flexibility and options when it comes to the cover sheet. They feel that the current options are limited and would like to see more customization features available.

Limited Free Quota of Pages: A number of users have suggested that the app should offer a larger free quota of pages. They feel that the current limit is too restrictive and would appreciate having more pages available without having to upgrade their plan.

Reviews

(1-4 of 4)
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Score 9 out of 10
Vetted Review
Verified User
Incentivized
iFax is great at helping me bridge the gap of channel communications with older technologies and todays modern tools. I'm able to send important and time sensitive documents to organizations that still require hard copies on hand and when email is not an option. Save money on overnight shipping costs, and it is more practical to use iFax services than purchasing a fax machine myself and paying for a dedicated fax line.
  • Sends Fax
  • saves contacts
  • website is user friendly
  • offers onboarding and training for your staff
  • expensive service
  • more pricing options
When working with someone that requires a hard copy of documents on their end vs a digital copy, iFax is a great resource to quicky get them what they are requesting. If the other party is okay with digital copies or there is no urgency in time fame for receiving the documents, then just scanning and emailing documents or using a currier service would be the appropriate channel I would use.
  • saved me precious time and money
  • was able to send out faxes from my home office
September 30, 2023

I Fax with iFax

Alix Lazarre | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I don't have a fax machine. I needed to send a fax as soon as possible. I used iFax to send the fax and it worked like a charm. It was simple and easy to use. Although I had to do some of the initial setups multiple times, in the end, everything worked out.
  • Upload doc
  • send header
  • send fax
  • confirmed sent fax
  • profile set up
  • allow more free pages
  • affordability
Best suited if you need to send faxes and you don't have a fax machine. Best suited if you need to send between 1 to two faxes a day then if you need to send more you would have to pay. Based on a review of the prices for the paid plans, it looks kind of affordable but it all depends on the user's financial strength. Not suited if you are trying to send multiple faxes at once.
  • It was free
  • No money spent
  • very well for personal usage
iFax is free depending on the number of faxes you are sending. Bu the paid plans are reasonable and affordable. I have not used any other fax software, I do not know how ifax stacks against the competition but based on what I have seen, ifax will give them a run for their money.
September 11, 2023

iFax Helps the Little Guy!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use iFax once in a while to send documents when they cannot be sent digitally as PDFs. Usually it is for government-related document filing. It is almost always only 1 or 2 pages and rarely is it more than once or twice a quarter. Given this low volume and frequency, the iFax service works really well for me.
  • The sign-up to use their service was really easy.
  • The online dashboard for my account was intuitive and had a nice look.
  • Setting up the account so I was ready to send my first fax was smooth and simple.
  • Sending my first fax was very simple and took very little time.
  • I have only used iFax one time and I have not found any areas of improvement yet.
I gave iFax a 10 because for my use, their service was fantastic! I use it for 1-2 page documents that can only be received by a fax machine for the person requesting the information. I only use it once or twice a quarter. So, I think the service they provide is excellent for my purposes.
  • iFax helped me get paperwork submitted to a government agency that would not take a digital document. Getting the paperwork submitted now allowed my business to be eligible for certain contracts and other revenue-generation possibilities.
I prefer iFax because they have a genuine free version account, which is perfect for my business right now. I've used eFax in the past, but only for their trial period. Even the lowest paid plan with eFax was unnecessary for my level of usage and it didn't make sense for me to keep that account and pay them. So, I really like iFax having the option for a low-volume user like me.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
We didn't want to use our printer for faxing servies and didn't want personal fax machines for the 1 in 100 times we actually needed to fax something so someone said get the app and see if it works.
  • User Friendly
  • Quick and easy
  • Visually it could be more appealing but it's just an app so it's not a dealbreaker
If you need to send faxes from your phone.
  • Free trial was nice so we could understand what we were buying
  • It's nice that it's an app instead of having to go to the copy room every time
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